Privacy Policy

1. Introduction

Agenbord ("we," "us," or "our") operates agenbord.co and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

2. Information we collect

We may collect the following types of information:

• Contact details (name, email, phone, company) when you submit forms or chat with us
• Account credentials for admin users
• Usage data such as pages visited, device type, browser, and approximate location
• Marketing and analytics data from cookies and similar technologies
• Communications you send us (email, chat transcripts, support requests)

3. How we use your information

• Provide, operate, and improve our website and digital marketing services
• Respond to inquiries, schedule consultations, and deliver client work
• Send service-related updates and, where permitted, marketing communications
• Analyze site performance and campaign effectiveness
• Protect against fraud, abuse, and security incidents
• Comply with legal obligations

4. Sharing of information

We do not sell your personal information. We may share data with trusted service providers who process it on our behalf under contractual safeguards: hosting, email delivery, our AI provider (Anthropic, which runs the Claude models described in section 7), business-data providers (Google and Hunter, for business outreach), analytics, CRM and payment processors. We may also share data when required by law.

5. Cookies

We use cookies and similar technologies to remember preferences, measure traffic, and improve user experience. You can control cookies through your browser settings. Disabling cookies may affect certain site features.

6. Site analytics and lead attribution

We measure how agenbord.co is used with our own first-party analytics. The data goes to our own servers only; it is not shared with analytics or advertising companies and is never sold.

• What we record: the pages you view (the path only, never the query string), the site that sent you here (without its query string), campaign tags in the link you followed (UTM parameters), clicks on calls to action and on phone, email, WhatsApp and other outside links, when you start or send one of our forms, results of our cost calculator, your device type (desktop, mobile or tablet) and the time of each event.
• What we don't: our analytics never store your IP address or your browser's full user-agent string, and visits by our own signed-in staff are not recorded.
• Your choices: until you make a cookie choice we use only a random session identifier, kept in your browser's session storage and gone when you close the tab. If you accept analytics cookies we also keep a random visitor identifier in local storage so return visits can be recognized. If you reject non-essential cookies nothing is recorded and identifiers already stored are removed. A session ends after 30 minutes without activity. You can change your choice at any time in Cookie settings; our Cookie Policy explains the options.
• Lead attribution: when you send us a form, we attach how you found us (landing page, referring site, campaign tags, pages viewed and, with your consent, earlier visits) to your enquiry. Together with what you tell us, this helps us see which channels bring enquiries and decide which ones to answer first.
• Retention: page-view and click records are deleted automatically after about 13 months. Visit summaries (date, landing page, referring site, campaign tags and device type) may be kept as traffic history, and the details attached to an enquiry are kept for as long as the enquiry itself.

7. Our AI assistant, bookings and emails

• AI assistant: when you chat with the assistant on our site, your messages and its replies are stored so our team can follow up and improve its answers. Each reply is written by an AI model from Anthropic, using only the information we provide about our services. We do not store your IP address with a chat. Chats that don't become an enquiry are deleted after 180 days. If you share your details in the chat, they are saved as an enquiry, like a form.
• Booking a call: when you book a consultation we keep your name, email, phone number, company, the time you chose and your notes, and email you a confirmation, a calendar invitation and a reminder. The link in those emails lets you reschedule or cancel.
• Preparing our reply: when you send an enquiry, we may read your company's public website and use AI (Anthropic) to prepare a short summary and a draft reply for our team. Nothing is sent to you automatically as a result.
• Follow-up emails: if you contact us, we may send a few follow-up emails about your enquiry. Each one includes our postal address and an unsubscribe link that works immediately. We may record whether links in these emails are clicked (and, for some emails, whether they are opened) to see which emails are useful.
• Business outreach: we may email businesses using contact details the business publishes or that come from licensed business-data providers (Google Places for business listings, Hunter for business email addresses). Google listing details are refreshed or removed after 30 days. Every outreach email says it is marketing, includes our postal address and an unsubscribe link, and replying "unsubscribe" works too. We keep unsubscribed addresses on a do-not-email list so we never contact them again.
• Testing our wording: we sometimes show visitors one of two versions of a button's text to see which is clearer. Which version you see is tied to the analytics identifier described in section 6, and no test runs if you reject non-essential cookies.

8. Data retention

We retain personal information only as long as necessary for the purposes described in this policy, to meet legal requirements, or to resolve disputes. Retention periods vary by data type and client relationship. Assistant chats that don't become an enquiry are deleted after 180 days. Addresses that unsubscribe stay on our do-not-email list so we can keep honoring the request.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to opt out of marketing. You can unsubscribe from any of our emails with the link at the bottom of it. To exercise these rights, contact us at info@agenbord.co.

10. Security

We implement reasonable administrative, technical, and organizational measures to protect your information. No method of transmission over the Internet is 100% secure.

11. Children's privacy

Our services are not directed to individuals under 16. We do not knowingly collect personal information from children.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the latest revision. Continued use of our site after changes constitutes acceptance.

13. Contact

Agenbord - 110 SE 6th Street, Suite 1700, Fort Lauderdale, FL 33301
Email: info@agenbord.co