Every study starts from the decisions it needs to inform, and the right method for each: interviews, a usability test, a heuristic audit or a survey.
Services
UX Research & Testing
Design decisions grounded in what users actually do - research, usability testing, and audits that replace opinions with evidence.
What you get
UX Research & Testing
- Free strategy consultation
- Custom proposal within 48 hours
- No long-term contracts
Overview
Stop guessing what users want
Most product debates are really debates about assumptions. Research settles them. We run the studies that tell you where users struggle, what they actually need, and whether a design works - before you spend a build budget finding out the hard way.
From a quick usability test to ongoing discovery, we turn observation into clear, prioritized recommendations you can act on.
Core benefits
What this delivers
- Decisions backed by evidence, not opinions
- Find usability problems before they ship
- Understand what users actually need
- Prioritized, actionable recommendations
- De-risk the build before you spend on it
See it working
How research replaces opinions, with evidence you can act on.
Watch real participants attempt real tasks, and their struggles turn into patterns and a short, prioritized list of fixes. Scroll through a study, or switch between what the research reveals.
Live system
We find and schedule participants who genuinely match your customers, because feedback from colleagues or friends tells you what you already believe.
Participants attempt real tasks while we observe. Heatmaps and click paths show exactly where they hesitate, and follow-up interviews explain the reasons behind it.
Notes, quotes and recordings are grouped into themes on an affinity board, and survey and analytics data show how often each problem happens across all your users.
You get the findings ranked by impact, each with a recommended fix your team can pick up immediately, rather than a long report that gets filed and forgotten.
What's included
Key features.
Everything below is part of the engagement - scoped up front, with no line item held back for a later upsell.
User interviews
Structured conversations that surface real needs and pain points.
Learn moreUsability testing
Watch real users attempt real tasks - and see exactly where they struggle.
Learn moreUX audits
A heuristic review of your product against usability best practice.
Learn moreSurveys & analytics
Quant to back the qual - what's happening, at scale.
Learn moreJourney mapping
Map the end-to-end experience to find the moments that matter.
Learn moreActionable reports
Prioritized findings and recommendations, not a 60-page PDF nobody reads.
Learn moreOur process
How we deliver results.
The same sequence on every engagement, so you always know what happens next and what is expected of you.
- 01
Frame
We agree the questions worth answering and the right method for each.
- 02
Recruit
We find and schedule the right participants.
- 03
Run
Interviews, tests, or audits - observed and recorded.
- 04
Synthesize
We turn observations into clear patterns and priorities.
- 05
Recommend
Actionable next steps your team can pick up immediately.
FAQ
Common questions.
Still unsure about something? Ask us directly - we'll give you a straight answer.
How many users do you need to test?
For usability testing, five well-chosen participants surface the majority of issues. Larger studies make sense for surveys or when you need statistical confidence.
Can you test a prototype, not just a live product?
Yes - testing a prototype before you build is one of the highest-ROI things you can do. It's much cheaper to change a Figma file than shipped code.
How is it priced?
As a scoped study quoted up front, or as an ongoing discovery retainer - whichever fits how you work.
